Privacy Policy

1. Introduction

At Shaivo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Physical address for service delivery
• Payment information (processed securely through Stripe)
• Account credentials and preferences
• Communications with customer support

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send service notifications, updates, and promotional communications
• Respond to your comments and questions
• Match you with appropriate service providers
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

We share necessary information with service providers who need it to complete scheduled services at your property.

Third-Party Service Providers

• Payment processors (Stripe) for transaction processing
• Cloud hosting providers for data storage
• Analytics providers to understand service usage
• Communication platforms for notifications

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Object to or restrict certain processing of your data
• Withdraw consent for optional data collection
• Export your data in a portable format
• Opt-out of marketing communications
• Disable cookies through your browser settings

To exercise these rights, please contact us through your account settings or our contact page.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. When you delete your account, we will delete or anonymize your information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Contact Us