Frequently Asked Questions

Shaivo is a subscription-based platform that connects customers with vetted professionals for home maintenance and services. We make it easy to schedule, manage, and pay for regular home services through convenient subscription plans.

Our subscription plans allow you to prepay for services at a discounted rate. You can choose from weekly, monthly, quarterly, or yearly billing frequencies. Once subscribed, services are automatically scheduled and delivered according to your plan.

Yes! We offer both pre-designed bundles and customizable options. You can swap services within a bundle or create a custom plan that fits your specific needs. Contact our team to discuss your requirements.

We currently serve multiple regions. Service availability varies by location and service type. You can check availability by entering your address during the sign-up process or contacting our support team.

Browse our available bundles, select the one that fits your needs, choose your billing frequency, and complete the checkout process. You'll need to create an account and provide payment information to get started.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment partner, Stripe. All transactions are encrypted and secure.

Yes, you can cancel your subscription at any time through your account dashboard. You'll retain access to your services until the end of your current billing period. No refunds are provided for partial periods.

You can modify your billing frequency through your account settings or by contacting customer support. Changes typically take effect at the start of your next billing cycle.

If a payment fails, we'll attempt to process it again. You'll receive email notifications about failed payments. If the issue persists, your subscription may be paused until payment is updated.

Once you subscribe, our team will coordinate with you to schedule initial appointments. For recurring services, schedules are maintained automatically based on your subscription frequency. You can reschedule through your dashboard if needed.

You can reschedule appointments through your account dashboard or by contacting customer support. We recommend providing at least 24 hours notice when possible to avoid any fees.

Yes, all our service providers undergo thorough background checks, verification of credentials, and skills assessment. We only work with professionals who meet our high standards for quality and reliability.

Customer satisfaction is our top priority. If you're not satisfied with a service, please contact us within 24 hours. We'll work with you to address the issue, which may include rescheduling with a different provider or issuing a credit.

This depends on the service type. For some services, you can provide access instructions and don't need to be present. For others, your presence may be required. This will be communicated during scheduling.

Click the "Sign Up" button in the top navigation, fill out the registration form with your information, and verify your email address. You can also sign up using your Google or Facebook account for faster registration.

Absolutely. We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your consent. Read our Privacy Policy for full details.

Log in to your account and navigate to your profile settings. You can update your contact information, address, payment methods, and preferences from there.

Yes, you can request account deletion through your account settings or by contacting support. Please note that you'll need to cancel any active subscriptions before deletion, and this action cannot be undone.

Subscription pricing offers significant discounts compared to one-time services. Savings increase with longer commitment periods - yearly subscriptions typically offer the best value with discounts up to 30% or more.

Yes, we periodically offer promotional discounts for new customers and special occasions. Subscribe to our newsletter to stay informed about upcoming promotions and exclusive offers.

No hidden fees. The price you see is the price you pay. Any additional charges (such as for emergency services or special requests) will be clearly communicated and require your approval before proceeding.